TrustOps.ioTrustOps Terms and Conditions
Last Updated: 4/Agosto/2024
1. Introduction
Welcome to TrustOps! These Terms and Conditions ("Terms") govern your use of our services, including Compliance Management, Penetration Testing, Predictive Monitoring, Data Breach Monitoring, Disaster Recovery, Cyber Insurance, and other related services provided by TrustOps Inc. By using our services, you agree to these Terms.
2. Company Information
- Company Name: TrustOps Inc.
- Address: Alameda Araguaia, 1200 - CEP 41000 - Barueri/BR
- Contact Information: support@trust-ops.io
3. Services
3.1 Service Descriptions
- Cyber Insurance: Provides coverage of up to R$100,000 for business recovery post-cyber incidents.
- Education and Awareness: Training programs to educate employees about cybersecurity best practices.
- Phishing Tests: Identifies vulnerabilities through simulated phishing attacks.
- Predictive Monitoring: Active monitoring to predict and prevent security breaches.
- Data Breach Monitoring: Surveillance of the Deep and Dark Web for early detection of data leaks.
- Penetration Testing: Regular security testing to identify and rectify vulnerabilities.
- Incident Response: Support for responding to and recovering from cybersecurity incidents.
- Supplier Relationship Management: Ensures trusted partnerships and maintains business integrity.
3.2 Additional Services
- Specialized Consulting: Tailored cybersecurity consulting services for specific business needs.
- Priority Support: Enhanced support options for critical issues and priority resolutions.
4. User Types
- Admin: Full access to all features and settings.
- Managers: Limited access to manage specific aspects of the services.
- Users: Basic access to use the services as intended.
5. Pricing and Payment Terms
5.1 Pricing Structure
- Core Plan: Defined by Plan
- Fortified Plan: Defined by Plan
- Ultimate Plan: Defined by Plan
5.2 Billing Cycles
- Monthly and annual billing cycles are available.
5.3 Payment Methods
- Accepted payment methods include CreditCards and PIX.
5.4 Discounts and Promotions
- Discounts and promotional offers are available but may expire upon renewal without notice.
6. Subscription and Cancellation
6.1 Subscription Terms
- Users can subscribe to any of the available plans through our platform.
6.2 Cancellation Policy
- Users may cancel their subscriptions at any time. Cancellation fees may apply.
6.3 Refund Policy
- Refunds are provided based on the terms outlined in your subscription agreement.
7. User Responsibilities
7.1 Account Security
- Users are responsible for maintaining the confidentiality of their account information.
7.2 Acceptable Use
- Users must adhere to all applicable laws and regulations when using our services.
8. Data Handling and Privacy
8.1 Data Collection
- We collect information necessary to provide and improve our services, including device and location data, cookie identifiers, and user interactions.
8.2 Data Retention
- Data is retained as long as necessary for business operations and compliance with legal obligations.
8.3 User Rights
- Users have the right to access, modify, and delete their data in accordance with our Privacy Policy.
9. Intellectual Property
9.1 Ownership
- TrustOps retains all rights to its services and related intellectual property. Users retain rights to the data they provide.
9.2 Usage Rights
- Users are granted a non-exclusive, non-transferable license to use our services as per the terms of their subscription.
10. Limitation of Liability
- TrustOps is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
11. Dispute Resolution
11.1 Governing Law
- These Terms are governed by the laws of Brazil.
11.2 Dispute Resolution Process
- Disputes will be resolved through arbitration or mediation as specified in the subscription agreement.
12. Termination
12.1 Grounds for Termination
- Accounts may be terminated for breaches of these Terms or non-payment of fees.
12.2 Notification of Termination
- Users will be notified of account termination and provided with details on how to address the issue.
13. Contact Information
- For any questions or concerns, please contact us at support@trust-ops.io by email.
Please review these Terms carefully. By using TrustOps services, you agree to comply with these Terms and our Privacy Policy. If you have any questions, feel free to contact us.